About Reverse Resources

Founded in 2015, Reverse Resources (RR) has been at the forefront of driving the circular economy in the textiles and fashion industry through our innovative software-as-a-service (SaaS) platform. It’s a data-driven supply chain management tool for waste, offering real-time data, transparency and market insight to the industry and the public sector. We connect brands with recycling partners and provide recyclers with access to high-quality waste transparently and cost-effectively. As part of our team, you’ll play an important role in driving sustainable change within the fashion supply chain.

About the opportunity

We are looking for a Platform Support Officer to ensure our customers receive outstanding support, helping them navigate our platform and maximise its value. If you’re proactive, tech-savvy, and passionate about customer service and sustainability, we’d love to hear from you!

Location: Remote/Hybrid/Full time

Responsibilities

• Respond to customer queries in a timely and professional manner via various channels – phone, email, live chat, tickets, and internal systems
• Handle and prioritise requests efficiently, ensuring a smooth customer experience
• Develop a deep understanding of customer needs and our platform’s functionality to provide effective solutions
• Investigate, document, and report product malfunctions or technical issues
• Keep customers informed about new features and updates
• Follow up with customers to ensure issues are fully resolved
• Collect and organise customer feedback to help improve our platform
• Provide regular reports on customer interactions, queries, and trends to the Manager

Requirements

• Fluent in English (additional languages are a plus)
• A degree in Information Technology, a relevant diploma, or equivalent experience
• Previous experience in a Customer Support or similar role
• Familiarity with help desk software, remote support tools, and CRM systems
• Experience using support ticketing systems
• Strong problem-solving and communication skills

What We’re Looking For

• A patient and empathetic approach to handling complex customer queries
• Excellent multitasking skills and attention to detail
• A proactive mindset, with the ability to learn quickly and adapt to changing needs
• Familiarity with the textile or sustainability sector is a bonus but not essential

Why Join Reverse Resources?

• Impactful work – be part of a mission-driven company tackling waste and sustainability in the textile industry
• Innovative environment – work with cutting-edge technology that is shaping the future of circular fashion
• Supportive team culture – join a collaborative and diverse team committed to making a real difference.

If you’re excited to contribute to a greener fashion industry and have the skills to provide exceptional customer support, apply now! Please send us your CV and a motivation letter describing why you are the right candidate for us at careers@reverseresources.net